Privacy policy
This Privacy Policy describes how your personal information is collected, used and shared when you visit or make a purchase from vitalitytherapy.co (the “Website”).
Personal Information We Collect
When you visit the Website, we automatically collect certain information about your device, including details about your web browser, IP address, time zone and some of the cookies installed on your device. As you browse the Website, we also collect information about the individual pages or products you view, the websites or search terms that referred you to the Website and how you interact with the Website. We refer to this information as “Device Information”.
We collect Device Information using technologies including:
Cookies – data files placed on your device that often include an anonymous unique identifier. Learn more at: www.allaboutcookies.org.
Log files – track actions occurring on the Website and collect data including your IP address, browser type, internet service provider, referring and exit pages and date and time stamps.
Web beacons, tags and pixels – electronic files used to record information about how you browse the Website.
When you make or attempt to make a purchase through the Website, we collect certain personal information from you, including your name, billing address, delivery address, payment information such as credit card numbers, email address and telephone number. We refer to this information as “Order Information”.
When we refer to “personal information” in this Privacy Policy, we mean both Device Information and Order Information.
📱 SMS and Mobile Marketing
SMS Marketing and Mobile Information
When you choose to receive SMS marketing messages from Vitality, we may use your telephone number to send you promotional offers, updates, order notifications and marketing communications. Message frequency may vary. Message and data charges may apply depending on your mobile network provider.
You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@vitalitytherapy.co.
We do not share, sell, rent or disclose your mobile telephone number or SMS consent information to third parties for their own marketing purposes. Your information may only be shared with service providers that assist us in providing SMS services, such as SMS platforms, and only to the extent necessary to provide those services.
How We Use Your Personal Information
We use Order Information to:
Process and fulfil your orders, including processing payments, arranging delivery and providing order confirmations.
Communicate with you.
Screen orders for potential fraud or risk.
Provide product information or advertising in accordance with your preferences.
We use Device Information to:
Detect fraud or suspicious activity, including by using your IP address.
Improve the functionality of our Website and the effectiveness of our marketing.
Sharing Your Personal Information
We share your information with third-party service providers that help us provide our services:
Shopify operates our online shop. You can view Shopify’s Privacy Policy at: https://www.shopify.com/legal/privacy.
Google Analytics helps us understand how customers use the Website. You can view Google’s Privacy Policy at: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics at: https://tools.google.com/dlpage/gaoptout.
We may also share your personal information to comply with applicable laws and regulations, respond to lawful requests for information or otherwise protect our legal rights.
Behavioural Advertising
We use your personal information to provide you with relevant advertisements or marketing communications. For more information about how targeted advertising works, visit the Network Advertising Initiative:
http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work
Do Not Track
Please note that we do not alter our Website’s data collection and use practices when we receive a “Do Not Track” signal from your browser.
Your Rights as a European Resident
If you are a resident of the European Union, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated or deleted. To exercise this right, please contact us using the contact details provided below.
We process your information to fulfil orders or pursue our legitimate business interests. Please note that your information may be transferred outside Europe, including to the United States and Canada.
Data Retention
We retain your Order Information unless and until you ask us to delete it.
Changes
We may update this Privacy Policy from time to time to reflect changes to our practices, operational requirements or legal and regulatory requirements.
SMS Marketing and Communications
By entering your telephone number during checkout, subscribing through a form on our Website or contacting us by SMS, you agree to receive recurring SMS text messages from us. These may include messages relating to your orders, customer support and marketing promotions. Message frequency may vary.
Consent to receive marketing SMS messages is not a condition of purchase.
You may opt out at any time by replying STOP to any message we send you. For assistance, reply HELP or email us at support@vitalitytherapy.co.
Message and data charges may apply depending on your mobile network provider.
We do not sell, rent or share your SMS opt-in information or consent with third parties for marketing purposes.
We use your telephone number and SMS consent solely to:
Send transactional updates, such as order confirmations and delivery notifications.
Provide customer support.
Send promotional messages where you have provided your consent.
Your opt-in information, telephone number and consent status are stored securely and retained for auditing purposes and compliance with TCPA and CTIA guidelines.