Refund policy

At Vitality, we want you to feel confident with every purchase. That is why we offer a 90-day returns or replacement policy.

Return Eligibility

You have 90 days from the delivery date to request a return or replacement. To be eligible:

• The item must be returned to our warehouse with a valid tracking number
• You must provide a receipt or proof of purchase

Please note: Items sent to freight-forwarding or intermediary shipping addresses are not eligible for a refund.

📩 Email: support@vitalitytherapy.co or contact us via WhatsApp

Return Shipping Costs

Responsibility for return shipping costs depends on the reason for the return:

If the return is initiated by the customer, for example because you no longer want the product, ordered the wrong item or changed your mind, you will be responsible for the return shipping costs. The exact cost will depend on the courier or delivery service you choose.

If the return is due to an issue on our part, for example because the item received is damaged, faulty or incorrect, you will not be responsible for the return shipping costs. Once your return has been approved, we will provide a prepaid return label by email.