Shipping policy
At My Vitality, our mission is to provide exceptional service and ensure that your order is delivered on time — wherever you are.
Order Confirmation
Once you place your order, you will receive an order confirmation by email. This means that we have received your order and pre-authorised your payment. Please check your spam or promotions folder if you cannot see the email.
Dispatch Notifications
Once your order has been processed and dispatched, you will receive a dispatch confirmation by email containing a tracking number that you can use to monitor the delivery status.
If you have not received tracking information within 7 working days, please contact us at support@vitalitytherapy.co.
Delivery Options & Costs
Standard Tracked Delivery – FREE on all orders
Express Tracked Delivery – US$4.78
Delivery providers: We primarily use Royal Mail or other trusted delivery partners, depending on your location.
Delivery Times
All orders are processed and dispatched from Monday to Friday.
| Delivery Method | Processing Time | Estimated Delivery Time |
|---|---|---|
| Free Standard Delivery | 1–2 working days | 2–3 working days |
| Express Tracked Delivery | 1–2 working days | 1–2 working days |
Delivery times may vary depending on the destination.
Order cut-off time: 2:00 pm GMT+1 – London time
Order Acceptance & Verification
We reserve the right to refuse or cancel any order for reasons including:
- Suspected fraud or misuse of a credit or debit card
- Incorrect pricing or technical errors on the website
- Missing verification information, such as a telephone number or billing details
Orders may require verification of identity, billing information or delivery details before they are accepted.
Custom or Personalised Items
If your order includes personalisation, we will contact you by email to confirm the details before dispatch. These items will be processed once the personalisation has been completed.
Questions?
For any delivery-related enquiries or updates regarding your order status, please email us at support@vitalitytherapy.co with the subject line: “Shipping Enquiry”